After this session, you will be able to: Understand the current revenue cycle processing and labor challenges. Analyze a hospital case study and learn to calculate the true cost of revenue cycle staff turnover. Confirm the characteristics of the contemporary organizational model and how to calculate the required staffing ratios. Define the technical skills and emotional competencies required of today's revenue cycle team members. Develop a prototype take-home tool for objectively assessing employee skills. Participate in an emotional intelligence competency assessment. Identify the advantages of and strategies for implementing a "pay for knowledge" compensation model. Explore the "secrets" to recruiting and retaining your most valuable human resources