As costs increase, bad debt write-offs remain at high levels and charity patients represent billions of dollars of uncompensated care, providers are being challenged to implement options to collect patient liabilities at the earliest opportunity-preferably no later than the time of service. The questions confronting patient financial services professionals are: Where to begin? And What works? Our speaker will discuss successful approaches to developing and implementing point of service collections in a variety of settings, including the Emergency Department, outpatient/same day surgery units, physical medicine and an outpatient cancer center.