Hospital exectuives have a hard job to do! In attempting to create and achieve an effective strategic plan, there is a great need to determine specific outcomes that will be consistent with the organization's underlying mission, broad policies, culture and accepted industry norms. But what exactly does this mean? What are the elements that will be instantly recogmizable as a or the key performance indicators (KPIs) of success across the hospital industry? This class will highlight the results of research with several hospitals that have undertaken to develop the proper metrics, set high goals and ensure that these goals have been met.