Rising bad debts and lawsuits over discount for the uninsured are forcing healthcare providers to use new tools on the front end. These tools include identity verification, prediction of payment, automated charity/ Medicaid processing and technology based workflow redesign.

Key Areas Covered:

• software used for demographic validation, risk assessment and discounts for uninsured
• new automated front end workflow improvement tools
• KPI's used to measure success of automation and new workflow
• ROI's to build a case for revamped front end workflow.