"A significant challenge facing hospitals today is the effective management of the self-pay component of the accounts receivable portfolio. Using data-key performance indicators-to monitor performance is an effective strategy. But what KPI's are useful? Knowing the difference between the "nice to know" indicators and the "essential" indicators, and using the "essential" indicators to produce results are the keys to success in self-pay management. Our speakers will walk you through an overview of what KPI's will and won't do, how to use KPI's for process improvement initiatives, and present examples of KPI's applicable to the self-pay processes. Participants will be challenged to use the concepts presented to begin or expand the performance monitoring activities within their individual organizations."