This audiowebcast presentation will review how technology has evolved into a key component of the revenue management function, and why hospitals need to be moving further away from manual and resource intensive procedures. The focus will entail where technology fits, and how it will positively impact a provider's daily operations. Our speakers will examine the latest "bolt-on" technology used in patient scheduling, registration, charity care application management , Medicaid application management, health information management, and in the traditional billing, claims denial and collection management functions. The audience will hear from an experienced Director of Patient Financial Services and learn about their experience with searching for the right fit, evaluating the return on investment, implementing, and leveraging resources as a result.
This case study represents a large, urban hospital in a competitive environment. The focus will be on how technology helped them to effectively manage receivables and provide their patients with a higher level of customer service. We will learn how technology impacted resources and what the overall financial impact was when shifting to a more automated process.