After this session, you will be able to:

Understand how three healthcare and non-healthcare organizations successfully implemented online access and bill payment programs.
Calculate the potential for adopting online self-service/electronic payments in your organization.
Understand the automation technologies that are being used to minimize consumer bad debt at all stages of the revenue cycle.
Evaluate immediate payment techniques, such as automatic payment programs, recurring debt and convenience fees, to see if they would work in your organization.
Understand how other industries are promoting the use of new payment methods and types with increasing success.