After this session, you will be able to:

Understand the process that University of Pittsburgh Medical Center implemented that allowed them to decrease the expense associated with the process of collecting consumer payments by at least $1 million annually.
Understand why integrating access, patient financial services, accounting and treasury staff is a necessity to enhance payment collections.
Identify various opportunities to increase collections.
Understand the patient perspective of payment collection.
Identify ways to reduce labor in the payment collection process.