After this session, you will be able to:

Understand the basic elements of process mapping and how it can help remove non-value-added steps, role or authority ambiguity and system bottlenecks in the revenue cycle.
Identify the internal stakeholders that should be part of a process mapping project team.
Identify the key attributes of the is map (current processes) and should map (changed processes).
Use practical strategies and tools for communicating, implementing and monitoring the new process.